Refund policy

muttsandmore.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

For Health and Safety reasons our range of Face Masks are not able to be returned or exchanged, due to change of mind or wrong size selection. Faulty items only will be considered for exchange or refund at our discretion.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of muttsandmore.com.au.

There are certain situations where only exchanges or partial refunds may be granted (if applicable):
- Any item returned to us that is not in its original condition, is damaged, has obvious signs of use or missing parts for reasons not due to manufacturing error
- Any item that is returned to us more than 14 days after delivery
- Items that cannot be accepted for health or hygiene reasons, such as; headphones or items designed to be worn in close bodily contact.

Refunds Process:
- Notify us within 14 days of delivery
- Return the item to our postal address
- Your returned items are received and inspected
- We will contact you to notify you that we have received your returned item and will also notify you of the approval or rejection of your refund request.
- If you are approved, then your refund will be processed promptly via the method which payment was made.

Exchange Process:
- Notify us within 14 days of delivery
- Return the item to our postal address
- Your returned items are received and inspected
- We will contact you to notify you that we have received your returned item and will also notify you of the approval or rejection of your exchange request.
- Payment for the postage costs back to you is made
- Your exchanged items will then be shipped to your nominated postal address.

Shipping Address:
Mutts & More
PO BOX 626
Riverstone New South Wales 2765

You will be responsible for paying for your own shipping costs for returning the item and shipping of any exchanged items to you. Shipping costs are non-refundable.

If you are returning an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not be held responsible for its loss.